Terms of service

General terms and conditions

Date of last update: October 4, 2022

About us

The website www.hempaid.eu (“our website” or “this website”) is owned and operated by S.C. BIOGENETICA S.R.L., with headquarters in Bucharest, 23 Tineretului Blvd., Sector 4, registered at the Trade Register under J40/10148/2021, tax identification code RO44417523, phone +40728.836.414.

If you would like additional information or send us your feedback, please do not hesitate to contact us via e-mail hello@hempaid.eu or use the address of the headquarters.

Purpose of these Terms and Conditions (T&C)

To understand the terms of use of our website, please read the details below.

Use of the website requires your acceptance of these T&Cs and the Privacy Policy (including consent to the use of cookies). Together, these documents represent the contract between you and BIOGENETICA, containing the mutual rights and obligations of the parties.

By using this website in any way, you represent that you are at least 18 years of age and that you expressly accept these T&C. Otherwise, please do not use the website.

We encourage you to print or save these T&Cs, as we may not store them and you may not be able to access them later.

Can the T&C change?

Yes, from time to time we may change these T&Cs – to reflect changes in the law, our internal practices, the website or the technology used, etc. When you return to the website, please check the date of the last update and the content of the changes.

If we make significant changes, we will notify you through a notice on the website – before the change takes effect.

If you do not agree with the changes, please stop using the website. We will consider that you accept them if you continue to use the website and user account after their update date. Changes will only apply to the future.

Presentation of products on the website

We make every effort to present the appearance, color, characteristics and descriptions of the products on the website as accurately as possible. However, you understand and accept that there may be minor differences between the actual products and the way they appear on the website. For example, sometimes the labeling of the products may differ slightly from the images on the website.


Any personal data such as your name, address, telephone number, or e-mail address that you send by mail, email, or telephone will be used in accordance with the Privacy Policy. Other materials or communications that you transmit on this website, such as comments and reviews, will be considered non-confidential and not protected by certain intellectual property rights.

Content posted by you

In general, you can write comments on the products on the website and on the articles on the blog associated with the website, including using referrals (shares) and appreciation (likes) through social networks.

But, whenever we allow you to upload content to the website, you must ensure that that content is correct, does not mislead, and does not violate the law and/or the rights of third parties. Also, your content may not be defamatory, offensive, vulgar, racist, obscene, abusive, threatening, harassing, inappropriate, or violate another person’s privacy or privacy.

We reserve the right to suspend, modify or delete any content – without notice – if it is the subject of a complaint if a criminal offense has been committed if we have reason to believe that it violates these T&C, if such measures are necessary to protect us or others or if required to do so by law or competent authority. In such an event, you must not attempt to republish or resubmit that content.

Our responsibility

The use of this website is entirely your responsibility. BIOGENETICA or any third-party partner involved in the design, production, and offering of the website are not liable for direct or indirect damages, of any nature, resulting from or in connection with the use of this website or its content. BIOGENETICA assumes no responsibility and will not be liable for any damage or viruses that may infect your computer or other property as a result of accessing or using this website or downloading any material, information, text, or video images from this website.

In no event shall BIOGENETICA be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages of any kind, even if BIOGENETICA has been advised of the possibility of such damages, under contract, negligence, or any other doctrine, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available on this website. These limitations shall apply even absent the essential purpose of any limited remedy.

If the foregoing limitation of liability is deemed to be unenforceable, the maximum liability of the Providers to you shall not exceed the amount paid by you for the products or services you have ordered through the website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent that the laws of those jurisdictions are applicable to these Terms. If the law applies to you, and your use of the website does not allow you to waive any rights or remedies, these Terms do not require you to waive any such rights.

Other useful information

We wish to resolve amicably any misunderstandings that may arise between you and us regarding these T&Cs. But if we cannot reach an amicable solution, the dispute will be settled by the competent court.

The use in any way – without our prior written consent – of any elements on this website (photos, text, graphic or video elements, design, layout, logos, brands, software, etc.), will attract the consequences provided by applicable law.

We cannot guarantee that the website will always function uninterrupted or error-free. We have the right to suspend the website for repairs, maintenance, improvement, or other technical or commercial reasons, without notice and without liability.

We shall not be liable for failure to perform or late performance of any of our obligations to you if this is caused by circumstances beyond our control (including malfunctions of third-party telecommunications systems).

We may provide links to other websites that may be of interest to you, but we are not responsible for their content or the products they offer. You use them at your own risk and we encourage you to read their terms and conditions and privacy policies carefully.

We may assign this contract to another party at any time, but this will not affect your contractual rights and obligations.

Usage rights

BIOGENETICA SRL owns the copyright and/or usage rights over the entire content (photo, text, video) presented on the site.

If you want to report a possible copyright infringement, please write to us at vivi@hempaid.eu.


If you have any concerns or complaints, please contact us at hello@hempaid.ro. We intend to resolve any complaint internally within 10 days (unless otherwise required by law), and we will inform you of the decision.

You can also contact:

The National Authority for Consumer Protection, when you consider that your rights have been violated.

Your agreement

You have acknowledged and expressly acknowledge that you have carefully read and accept these T&Cs.

Date of last update: October 4, 2022

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